Our Customers 

Injury Treatment utilises a range of methods to obtain customer feedback. These include written and/or telephone surveys, customer forums and surveys of injured workers following case closure. In doing so the following outcomes are achieved:

• Improvement in service delivery following customer feedback
• Improved working relationships with our customers
• Recognition, promotion and protection of customer rights, include the right to provide feedback and comment as well as complain
• The provision of an efficient and accessible mechanism for resolving customer complaints

Injury Treatment act rapidly on feedback from our customers and seek resolution to your expectations. This way we ensure the highest quality interventions are being provided to meet our customers expectations.

Unlike many of our competitors, Injury Treatment’s organisational structure has grown with a truly customer-centric focus. Injury Treatment has dispensed with the traditional hierarchy that has caused so many organisations to become slow in their response, poor in their communication and lacklustre in their performance. At Injury Treatment, each customer has direct access to the most senior level of management. All employees, including the directors, stay close to our customers through the provision of our high quality services on a day to day basis.